FAQs

How do I place an order?

To make a purchase, simply select your size and amount of the item(s) and click ‘Add to Bag’. Your chosen item(s) will appear in your shopping bag on the top right of the screen. When you’re ready to place your order, select ‘Proceed to Checkout’ and follow the straightforward prompts to complete our checkout process. If you have any problems, please contact customercare@cuevolution.com call us at +6012 324 0892 – lines are open 9am-6pm MYT (Malaysia Time) GMT+8hrs.

 

Can I purchase the item in store?

Yes! If you are based in Malaysia or are visiting, simply book an appointment with us online or email customercare@cuevolution.com to visit our showroom based in Publika.

 

Where is your physical store?

We are located in Publika.

 

Publika

BLOCK B2 LEVEL 1 UNIT 9 (B2-1-9)

1 Jalan Dutamas 1, Solaris Dutamas,

50480 Kuala Lumpur

Malaysia.

 

Our showroom is located in the office block alongside other local brands such as My Apparel Zoo and Dream Maker Club Jimmy Lim.

 

To get to our showroom, take the lift next to Sony and coco lab (WEST GATE ENTRANCE where Plan B is located). Press floor 1, turn left (follow signs to unit B2-1-9). We are next to Baby and Beyond and opposite Jimmy Lim.

 

How do we book an appointment?

If you would like to book an appointment with us, simply place your booking online through our website or email customercare@cuevolution.com. We can also be contacted at +6012 324 0892- lines are open 9am-6pm MYT (Malaysia Time) GMT+8hrs.

 

Are the products you sell authentic?

Yes, as an authorized retailer for the designers that we sell online and in store, we can assure our customers that the products we sell are 100% authentic.

 

What payment methods do you accept?

We accept Visa and Mastercard. Payments can be done via Paypal or iPay88. Bank transfers can also be performed via iPay88 (Malaysian customers only).

 

What is Paypal and iPay88?

Information on Paypal and iPay88.

 

What currency do I pay in?

Although the price is stated in USD, you will be charged in MYR (Malaysian Ringgit).

 

How do I return my item(s)?

To return your item(s), kindly email us within 3 days of receiving the item(s) at returns@cuevolution.com quoting your order number, the item(s) you wish to return and the reason for the return. For more information, please visit our Returns page.

 

Can I exchange my order?

Yes, to exchange an order, kindly email us within 3 days of receiving the item(s) at returns@cuevolution.com quoting your order number, the item(s) you wish to exchange and the reason for the exchange. The original item(s) must be returned to CUEVOLUTION before we process the replacement item(s).

 

Can I exchange my item(s) at your physical store?

Yes, to arrange for an exchange in store, kindly email us within 3 days of receiving the item(s) at returns@cuevolution.com quoting your order number, the item(s) you wish to return and the reason for the return. We will then book you in for an appointment at our showroom. Alternatively, drop us a message at +6012 324 0892 within 3 days of receiving the item(s) to book an appointment with us.

 

Can I return or exchange sale item(s)?

Sale item(s) cannot be refunded, they can however, be exchanged. Please note that during our sale clearance, item(s) marked as final sale cannot be refunded or exchanged.

 

How do I buy a Gift Card?

To buy a Gift Card for your loved ones, email customercare@cuevolution.com for further enquiries.

 

Can I get a refund on my Gift Card?

Unfortunately, Gift Cards cannot be returned or exchanged for cash. All returned item(s) that were paid for with a Gift Card will be refunded as account credit, which can be redeemed for future orders. If you need further assistance kindly email customercare@cuevolution.com.

 

How much does shipping cost?

Shipping within Malaysia is free. Shipping to Singapore and Brunei is free for purchases above $200 USD. Further information on shipping costs can be found on our Shipping page.

 

How long does delivery take?

Delivery within Malaysia is 2-3 business days. International delivery might require 5-7 business days pending custom clearance. Tracking numbers will be provided for all services.

 

Customs and import charges.

Any customs or import duties that are charged once the parcel reaches its destination country must be paid by the recipient of the parcel. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival.

 

Unfortunately, we have no control over these charges, and as customs policies and import duties vary from country to country, we are not able to advice you on what the cost may be. It might be a good idea to contact your local customs office for current charges before you place an order, so you are not surprised by charges you were not expecting.

 

How can I track my order?

Your order can be tracked online under My Account at Aramex.com.