Returns

Returns/ Exchanges CUEVOLUTION

If you are unsatisfied with your item(s), you may return the item(s) within 14 days of receipt along with the RETURN FORM. To arrange for a return, kindly email us within 3 days of receiving the item(s) at returns@cuevolution.com quoting your order number, the item(s) you wish to return and the reason for the return.

Returns can also be arranged at our showroom at PUBLIKA Block B2 Level 1 Unit 9 (B2-1-9). (Only applicable to customers based in Malaysia).

Please ensure all item(s) returned are in new, unused, unwashed, unaltered and undamaged condition for Store Credits only. All returns should be sent back to us in their original packaging. Where provided, CUEVOLUTION and designer garment tags, authenticity cards, dust bags and leather tags should be returned with the item(s).

We regret that due to hygiene purposes, earrings are strictly non-refundable.

Before your parcel leaves our showroom, it is fully checked for quality control by our team. Returns that do not meet our policy will not be accepted and sent back to the customer. If you receive an item which is damaged upon arrival, please contact Customer Care immediately.

Special made-to-order item(s)/pre-order are strictly non-refundable or exchangeable.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers. Customs duties and sales taxes are non-refundable through CUEVOLUTION. However, you may be able to recover these by contacting your local customs bureau directly.

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Exchanges

Only defective or damaged item(s) may be replaced. Please note creases on item(s) are NOT deemed as damaged goods. Item(s) damaged through wear and tear are not considered faulty and are strictly non-refundable.

Late Returns

Your purchase should be sent back to us within the 14 days of receiving your order. Returns outside of this period may be accepted at the discretion of CUEVOLUTION.

Clothing

Please take care trying on item(s) as all products must be returned in a new and unused, unwashed, undamaged condition with all CUEVOLUTION and designer garment tags still attached.

Pre-Order

Custom made to order/pre-order item(s) are strictly non-refundable.

Bags

Please handle light-colored bags carefully if you are still deciding whether you will be keeping the item(s). Please kindly note that dark items of clothing can transfer dye to light-colored bags. Please also handle clutch bags with care. Bags that are broken from wear and tear will strictly not be accepted for refunds.

Shoes

Footwear should be returned unmarked and in their original and undamaged packaging as this is considered part of the product. When trying on shoes, please be mindful not to scratch the soles or mark the shoe box. Returns must also include the dust bag and box, as these are considered part of the product. Please place the shoe box inside another box in order to prevent damage during shipping.

Beauty

Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging otherwise we will not accept them.

Gifts

If the item(s) was marked as a gift, you’ll receive a gift credit for the value of your return. For more enquiries please email customercare@cuevolution.com and we will assist you further.

Faulty goods

Item(s) are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for an exchange. Simply request your Returns Number and return the faulty goods to us within 14 days of the day you received them.

Colours

We have made every effort to display the colors of our products that appear on CUEVOLUTION as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a color will be completely accurate.

Final Sale

During our sale clearance, item(s) marked as final sale cannot be returned or exchanged.