Shipping Information

CUEVOLUTION.COM and Cuevolution Fashion insures each purchase during the time it is in transit until it is delivered to your specified delivery address. We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by CUEVOLUTION.COM and Cuevolution Fashion, and transfer of responsibility in the same way.

Orders placed with CUEVOLUTION.COM are shipped by Aramex or PosLaju.

To return/exchange your product, please mail your product to:

Cuevolution Fashion
No 7, Jalan Robson,
Kuala Lumpur MY 50460.

For returns and exchanges, shipping costs will not be refunded. This is applicable to the original shipping to your address and the return shipping to us. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. 

Please note that we aim to dispatch all orders within 24 hours, or 48 hours during sale periods. During the festive seasons, there may be a delay in shipment. Purchases made after 12pm on Friday and over the weekend will be processed for delivery the following Monday. Depending on where you live, the time it may take for your product to reach you, may vary. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. CUEVOLUTION.COM and Cuevolution Fashion are not responsible for these delivery times. Please ensure that you are ready for safe receipt of the item(s).

CUEVOLUTION.COM and Cuevolution Fashion are not responsible for any delays caused by destination customs clearance processes. Please note any customs duty or tax incurred at the country of destination are the sole responsibility of the customer. CUEVOLUTION.COM and Cuevolution Fashion are not responsible for any additional charges incurred once the item(s) have been despatched. Please be aware that CUEVOLUTION.COM and Cuevolution Fashion reserve the right to charge any additional costs incurred if you choose not to pay duty or tax.

Unfortunately, we do not cover the cost of return shipping for our lovely international customers, so please send your return back to us directly using your preferred courier service. If you are shipping any of our items, we strongly advice to do the following: a) please retain proof of postage b) use a trackable shipping service c) purchase shipping insurance. CUEVOLUTION.COM and Cuevolution Fashion will not be held responsible for any returned items that have gone missing in the post when returning to us and refunds will strictly not be refunded for lost items.

 

Local Shipping

Delivery and returns for full priced orders are FREE and will be provided with a tracking number.

Delivery for sale items are FREE and will be provided with a tracking number.

Estimated delivery time 3 working days.

 

Brunei and Singapore

Delivery to Brunei and Singapore are as follows and will be provided with a tracking number.

Orders below $200 USD

COUNTRY

STANDARD($USD)

EXPRESS ($USD)

BRUNEI

10

20

SINGAPORE

10

20

 

Orders above $200 USD

COUNTRY

EXPRESS ($USD)

BRUNEI

FREE

SINGAPORE

FREE

 

 

International Shipping

Delivery to the following countries will be provided with a tracking number.

*All rates are quoted in $USD. 

COUNTRY

EXPRESS ($USD)

AUSTRALIA

30

HONG KONG

20

INDONESIA

20

SOUTH KOREA

20

TAIWAN

20

THAILAND

20

EUROPE

45

UNITED KINGDOM

45

USA

45

 

Delivery to other destinations:- For further enquiries about delivery rates and other destinations, please contact customercare@cuevolution.com.

Estimated delivery times: 5-7 working days pending custom clearance.