Shipping Information

SHIPPING CUEVOLUTION.COM

Orders placed with CUEVOLUTION.COM are shipped by Aramex, DHL, FEDEX or PosLaju.

To return/exchange your product, please mail your product to:

Cuevolution Sdn Bhd
No 7, Jalan Robson,
Kuala Lumpur MY 50460.

Local Shipping

Delivery and returns for full priced orders are FREE and will be provided with a tracking number.

Delivery for sale items are FREE and will be provided with a tracking number.

Estimated delivery time 3 working days.

Brunei and Singapore

Delivery to Brunei and Singapore are as follows and will be provided with a tracking number.

Orders below $200 USD

COUNTRY STANDARD($USD) EXPRESS ($USD)
BRUNEI 10 20
SINGAPORE 10 20

Orders above $200 USD

COUNTRY EXPRESS ($USD)
BRUNEI FREE
SINGAPORE FREE

International Shipping

Delivery to the following countries will be provided with a tracking number.

*All rates are quoted in $USD. 

COUNTRY EXPRESS ($USD)
AUSTRALIA 30
ASIA* 20
EU/UK/USA 45

*Asia includes: Cambodia, China, Hong Kong, Indonesia, Japan, Macau, South Korea, Taiwan, Thailand, Vietnam

Delivery to rest of the world:- For further enquiries about delivery rates and other destinations, please contact customercare@cuevolution.com.

Estimated delivery times: 5-7 working days pending custom clearance.

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Shipping Notes

For returns and exchanges, shipping costs will not be refunded. This is applicable to the original shipping to your address and the return shipping to us.

Please note that we aim to confirm and dispatch all orders within 24 hours or 48 hours during sale periods. Purchases made after 12pm on Friday and over the weekend will be processed for delivery the following Monday. During the festive or holiday seasons, there may be a delay in shipment and we would like to thank you for your patience in advance!

Depending on where you live, the time it may take for your product to reach you, may vary. CUEVOLUTION.COM and Cuevolution Sdn Bhd are not responsible for delivery times and any delays caused by destination customs clearance processes. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Please also ensure that you are ready for safe receipt of the item(s).

Please note any customs duty or tax incurred at the country of destination are the sole responsibility of the customer. CUEVOLUTION.COM and Cuevolution Sdn Bhd are not responsible for any additional charges incurred once the item(s) have been despatched. Please be aware that CUEVOLUTION.COM and Cuevolution Fashion reserve the right to charge any additional costs incurred if you choose not to pay duty or tax.

Returns Policy

Should you wish to return your item(s), you will be responsible for any shipping costs incurred with the return of your item(s). Please arrange your return back to the address stated above using your preferred courier service.

For returns, we strongly advice to do the following: a) please retain proof of postage b) use a trackable shipping service c) purchase shipping insurance. CUEVOLUTION.COM and Cuevolution Sdn Bhd will not be held responsible for any returned items that have gone missing in the post when returning to us and refunds will strictly not be refunded for lost items.

Please go to out Returns page for more information.